How a restaurant is to quickly collect feedback from customers:
In modern business, customer feedback plays an important role. This allows companies to understand what to do to meet the needs of their customers and improve their product and service. Restaurants are no exception. How does a restaurant quickly collect feedback from customers to use it to improve its business?
The Importance of Customers
Getting feedback from the company’s customers is very important for businesses, including restaurants. Customer opinion helps to identify the strengths and shopify website design weaknesses of the business and understand how to improve the product and service. It is important to understand that the guests of the restaurant are the main consumers of its products and service, and their opinion may affect the choice of other customers.
How to quickly collect feedback from customers
There are several ways to quickly collect feedback from customers:
Open the feedback line on the restaurant website
This can be an online form in which guests can leave their feedback and suggestions. You can also provide a contact phone or email so that customers can contact the restaurant directly.
Use social networks
Today, most people actively use social networks, so this is an excellent platform for collecting feedback from customers. The restaurant can create its own page on social networks and invite guests to leave their feedback and comments.
Put QR code at the ticket office
QR code is a matrix code that can be scanned using a smartphone camera, and which redirects the user to a page with a feedback form, to online cards (Yandex cards, 2GIS, etc.) or in the social network.
Suggose a discount or gift for a review
This is a really working scheme, as many people like bonuses and gifts. And their feedback will help you better navigate the product you offer.
Request a review in WhatsApp
As you can, as the transaction is completed, send a message to the client in WhatsApp with a request to assess the quality of the service and services. If the assessment is positive, ask the client to leave a review on online cards. If it is negative, handle it. This whole process helps to automate the Revvy service. |